Returns, Exchanges & Refunds
This page explains returns and refunds for Mobivellagear mobile phone accessories. Keep the item and included components together, and avoid further use if an item arrives damaged or incorrect.
Your 30-day return window
Contact us to request a return within 30 calendar days after the order is delivered. Explain which item you want to return and the reason so that we can give the appropriate instructions. The return period begins with delivery, not the day the order was placed.
Starting a return
Email [email protected] with your order number, product name or SKU, and the reason for the request. Include photos when they help explain damage, an incorrect item or an incomplete delivery. Please contact us before posting the return so that we can identify the order and provide the correct return route.
Item condition and completeness
Handle items reasonably while checking their suitability. Keep included parts, accessories and instructions together, and retain original packaging where possible to protect the parcel. Tell us about use, installation, cleaning or missing parts when making a request. Keep the item and included components together, and avoid further use if an item arrives damaged or incorrect. This is not a blanket ban on opening a parcel to inspect its contents.
Checking mobile phone accessories for a return
Identify the exact phone model or required charging connection. A similar appearance does not establish that two cases fit the same device, and charging features depend on the stated accessory, cable and device support. Keep the selected model information with any support request.
Return instructions and address
Customer support confirms the return instructions and the appropriate address for your specific parcel. Do not assume that the business contact address displayed in the footer is the correct receiving location for every return. We will provide the return address during the return arrangement; no unverified warehouse address is published as a universal return depot.
Who pays return shipping
The merchant pays return shipping for an arranged return, including a change-of-mind return and a damaged, defective or incorrect item. Support will explain the applicable label or prepaid shipping arrangement. No restocking fee or additional return handling charge has been introduced on this website.
Damage, faults or an incorrect item
Contact us promptly with the order number, item details and the problem. Photos of the item, parcel and label can help us assess the situation; keep packaging and parts while we review it. Stop using an item if the condition could make use unsafe. We will discuss the appropriate replacement, return or refund arrangement, without treating this process as a waiver of consumer rights.
Exchanges and a different configuration
If you would prefer a different available size, color or model, contact us before sending the original item. We will check availability and explain whether an exchange can be arranged or a return and a separate new order are more appropriate. Do not assume that a different configuration has the same price or stock status.
Where a refund goes
An approved refund is issued through the original payment method used for the purchase. We do not ask you to send full card details by email. If there is a problem accessing the original payment method, tell support so that the payment provider’s actual procedure can be followed.
Review and refund timing
After the returned item is received, allow 5–7 business days for inspection and initiation of an approved refund. We will explain an issue that needs clarification rather than silently extend the review. Your payment provider or bank may need additional time to display the credit; that posting time is separate from our inspection and initiation period.
Any item-specific exception
No undisclosed category-wide final-sale or hygiene exclusion is imposed by this general policy. Any actual, lawful item-specific exception would need to be clearly described before purchase. Rights and remedies that applicable law does not allow us to exclude remain available for faulty, damaged or incorrect goods.
Canceling before dispatch
Contact us as soon as you need to cancel. There is no charge for canceling before payment. If preparation has not progressed to dispatch, we will try to stop the order without a cancellation fee. If it has already shipped, use the return process; a parcel already with the carrier cannot be promised an immediate recall.
Return and refund questions
For help with mobile phone accessories, contact [email protected]. Include your order number when you have one, or the product name and SKU for a pre-purchase question.
7698 Rhino Dr, Millington, TN, US
ZIP 38053
+1 (347) 326-4541
[email protected]